Cinavia Message Code 1 or Cinavia Message Code 3 appears when playing certain content.
The Cinavia Message Code 1 and Cinavia Message Code 3 will appear if the audio track of the video that you are playing contains a Cinavia™ code indicating that it is an unauthorized copy of professionally-produced content.
These errors do not indicate that there is an issue with the Blu-ray Disc® player.
If you created the disc from content downloaded on a computer, contact the online distributor or website where the content was purchased.
If you are trying to playback content that was purchased at a store, contact the retailer for additional assistance and media replacement.
The following images are examples of how the error may appear:
Cinavia Message Code 1
Cinavia Message Code 3