Article ID : 00013500 / Last Modified : 07/23/2019

The firmware network update failed.

    If the network update does not succeed, try the following:

    • For Blu-ray Disc® players with the Quick Start Mode capability, change the Quick Start Mode setting  to Off. Then perform the firmware update again.
    • If a disc is inserted in the Blu-ray Disc player, remove the disc and unplug the player. Then perform the firmware update again.
    • If the download continues to fail, the wireless connection may not be strong enough for the download process. Refer to this additional information on how do I install firmware updates for my player .