My Blu-ray Player Stops Responding and Can't Play a Disc
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Before You Start
Update the software of the Blu-ray Disc™ player to the latest version. Downloads are posted on your model support page.
Follow these steps to resolve playback issues.
- On your device, press and hold the Power button for ten seconds or more to turn it off.
- Unplug the AC power cord from the wall outlet, and then plug it back in.
- Turn on the device.
- Press the Eject button and remove the disc.
- Set BD-ROM 24P Output to Off