Article ID : 00163641 / Last Modified : 11/06/2018

Playback Failure Error

Error: 5003 Playback failure, we're sorry but there is an issue while playing this video. Please check your connection and try again

    Applicable Products

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Symptom

    An error message displays on your TV screen when videos are streamed through the Hulu® video service.

    Solution

    An unstable internet connection can cause this issue. Power off your Hulu device, modem, and router for 60 seconds and then power them back on.

    Note:

    • For a smooth playback experience, use a broadband internet connection.
    • High Definition (HD) videos require at least 3 Mbps download speed and Standard Definition (SD) videos require at least 1.5 Mbps.