Article ID : 00011406 / Last Modified : 05/14/2014

Unable to play the Blu-ray Disc title Alvin and the Chipmunks the Squeakquel.

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IMPORTANT: Not all Blu-ray Disc® players or Blu-ray Disc Home Theater systems have the same capabilities. To see if your Sony® product has the functions described in this solution, check the specifications.

The screen may be blank or a poor image (block noise or picture flash) will appear when attempting to play the movie if the Blu-ray Disc player is connected to a high-speed Internet connection and the BD Internet Connection setting is set to Allow.

Follow these steps to play the movie:

  1. Make sure that the Internal Memory or External USB memory device is empty.


    • Certain model of Blu-ray Disc players will require that an External USB device is connected to the EXT connection on the rear of the player.
    • For model-specific information regarding how to delete files already stored in the memory of the unit or on a USB memory device, refer to the supplied operations manual.
  2. Using the menu of the Blu-ray Disc player, set the BD Internet Connection setting to Do not allow.

    1. Using the supplied remote, press the MENU or HOME button.
    2. Use the left arrow or right arrow to select Settings.
    3. Use the up arrow or down arrow to select BD/DVD Viewing Settings.
    4. Press ENTER.
    5. Select BD Internet Connection.
    6. Press ENTER.
    7. Select Do not allow.

NOTE: The BD Internet Connection setting should be set to Allow after watching Alvin and the Chipmunks the Squeakquel to access the BD-Live feature on other movies.