Article ID : 00013472 / Last Modified : 07/23/2019

Unable to play a 3D Blu-ray Disc movie.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

IMPORTANT: Additional troubleshooting steps are available if you are unable to view a 3D movie when using a Sony® 3D TV .

If you are unable to play a 3D Blu-ray Disc movie, check any of the following:

  • Make sure that the Blu-ray Disc® player being used supports 3D playback. Some Blu-ray Disc players require the latest system software (firmware) update to activate the 3D feature.

    NOTE: Software updates are also available from the Network menu of the device.

  • Make sure that the TV being used supports the active-shutter high definition 3D technology used by the Blu-ray Disc player.


    • Some 3D TV manufacturers use a passive 3D technology that requires theater type glasses with polarized lenses to view 3D movies.
    • Older model of 3D TVs that support the checkerboard format requires an additional adapter in order to be used with a Sony Blu-ray Disc player. For more information regarding the 3D checkerboard format or if the TV requires the adapter, contact the TV manufacturer.
  • Connect the Blu-ray Disc player to the TV using a high-speed HDMI® cable.
  • Look carefully at the packing material or case that came with the movie to make sure that it is one of the supported 3D Blu-ray Disc movies .


  • From the menu of the TV, make sure that the proper 3D format is selected. Not selecting the proper format may cause the TV to display a split or double image.
    • Side-by-side


    • Over-Under