Sony SupportBlu-ray Disc Players-Recorders

BDP-BX620

Blu-ray Disc™ Player with 4K Upscaling / Included components may vary by country or region of purchase: RMT-B126A

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Product Alerts

Unable to play a Blu-ray Disc movie.
The Blu-ray Disc player tray won't open or eject the disc
Internet Connection Drops Out or Loses Connection
The Remote Control Doesn't Work
Which HDMI Inputs on My TV Support 4K Viewing from a Blu-ray Disc Player?

Remote Control Codes & Programming

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Purchase Parts and Accessories

Find replacement remote controls, parts and accessories.

Product Alerts

End of the Crackle Service
End of support notification for products using the Windows 7 operating system
Notice of Limited Warranty Updates for Sony Electronics Inc. and Sony of Canada Ltd.
Hulu Service to end on Blu-ray Disc Players beginning August 2019
Termination of the Facebook App on Sony Blu-ray Disc Players and Home Theater Systems
Discontinuation of Video & TV SideView Functions
vTuner Network Service Terminated
Artist and Track Information Unavailable

Downloads

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System Software

Release Date

Blu-ray Disc Player Firmware UpgradeRelease Date: 06/25/2018
06/25/2018

Support by Sony App

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Manuals & Warranty

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English

File Size

Release Date

[PDF]Operating Instructions(2.81 MB)Release Date: 08/26/2018
2.81 MB
08/26/2018

Privacy Policy for Blu-ray Players

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Purchase Printed Manuals

If you prefer a paper hard copy of a manual listed on this page, you can purchase it from the True Manuals web site.

Questions & Answers

Display captions when watching videos on the YouTube app
How to determine if the Blu-ray Disc player is recognizing a USB keyboard.
How do I access the Sony Entertainment Network service?
Using the WPS (Push Button) feature to connect to a wireless network
What are the NTSC, PAL, and SECAM video format standards?

The Blu-ray Disc Player Stops Responding or Freezes and Error 8003 Appears
Unable to play a Blu-ray Disc movie.
The Blu-ray Disc player tray won't open or eject the disc

Internet streaming videos stop, pause, or buffer during playback.
Unable to Connect to Internet Streaming Services
Internet streaming videos stop, pause, or buffer during playback.
Unable to display subtitles when streaming videos via DLNA.
Error: Skip limit reached. appears when listening to Internet radio music services.

Black bars are displayed on the top and bottom of the TV screen or the picture appears cut off.
The picture is interrupted at the beginning of a DVD or Blu-ray disc playback.
The picture skips or freezes when playing a Blu-ray Disc movie.

The sound does not match the picture on the screen.
No Sound When a Blu-ray Disc Player Is Connected to the TV
How to hear sound from a disc player, cable set-top box or satellite receiver through the speakers of the audio system.
Poor picture or sound quality when viewing Internet content.

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BDP-BX620

Blu-ray Disc™ Player with 4K Upscaling / Included components may vary by country or region of purchase: RMT-B126A

All

Popular Topics

System Software/Firmware

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Get Help With Video Streaming Services

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Remote Control Codes & Programming

Purchase Parts and Accessories

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Manuals & Warranty

Privacy Policy for Blu-ray Players

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Questions & Answers