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    Sony SupportBlu-ray Disc Players-Recorders

    BDP-BX620

    Blu-ray Disc™ Player with 4K Upscaling / Included components may vary by country or region of purchase: RMT-B126A

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      DownloadsManuals & WarrantyQuestions & Answers
      Product Alerts

      Popular Topics

      Setup and Troubleshoot Video Streaming Services
      Unable to play a Blu-ray Disc movie.
      The Blu-ray Disc player tray won't open or eject the disc
      Internet Connection Drops Out or Loses Connection
      The Remote Control Doesn't Work
      Blu-ray Internet, Network and Wi-Fi FAQ
      Blu-ray Disc Software/Firmware Update FAQ
      Disc Playback & Compatibility FAQ

      Product Alerts

      • PlayStation Video service ending on Blu-ray Disc players and smart TVs
      • Electronic Equipment Recycling and Reuse
      • End of the Crackle Service
      • Notice of Limited Warranty Updates for Sony Electronics Inc. and Sony of Canada Ltd.
      • Hulu Service to end on Blu-ray Disc Players beginning August 2019
      • Termination of the Facebook App on Sony Blu-ray Disc Players and Home Theater Systems
      • Discontinuation of Video & TV SideView Functions
      • vTuner Network Service Terminated
      • Artist and Track Information Unavailable

      Downloads

      • All
      • System Software
      Release Date
      • Blu-ray Disc Player Firmware UpgradeRelease Date: 06/25/2018
        06/25/2018

      Support by Sony App

      Get notifications about the latest firmware updates, product alerts, and more. Download the app today!

      Manuals & Warranty

      • English
      File Size
      Release Date
      • [PDF]Operating Instructions(2.81 MB)Release Date: 08/26/2018
        2.81 MB
        08/26/2018

      Privacy Policy for Blu-ray Players

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      Purchase Printed Manuals

      If you prefer a paper hard copy of a manual listed on this page, you can purchase it from the True Manuals web site.

      Questions & Answers

      • Display captions when watching videos on the YouTube app
      • How to determine if the Blu-ray Disc player is recognizing a USB keyboard.
      • How do I access the Sony Entertainment Network service?
      • My Blu-ray Player Stops Responding and Can't Play a Disc
      • My Blu-ray Disc player reboots when I launch the Prime Video app
      • The Blu-ray Disc Player Stops Responding or Freezes and Error 8003 Appears
      • Unable to play a Blu-ray Disc movie.
      • The Blu-ray Disc player tray won't open or eject the disc
      • Internet streaming videos stop, pause, or buffer during playback.
      • Unable to Connect to Internet Streaming Services
      • Internet streaming videos stop, pause, or buffer during playback.
      • Unable to display subtitles when streaming videos via DLNA.
      • Error: Skip limit reached. appears when listening to Internet radio music services.
      • Black bars are displayed on the top and bottom of the TV screen or the picture appears cut off.
      • The picture is interrupted at the beginning of a DVD or Blu-ray disc playback.
      • The picture skips or freezes when playing a Blu-ray Disc movie.
      • The sound does not match the picture on the screen.
      • No Sound When a Blu-ray Disc Player Is Connected to the TV
      • How to hear sound from a disc player, cable set-top box or satellite receiver through the speakers of the audio system.
      • Poor picture or sound quality when viewing Internet content.
      • Product Repair

        Repair information and service assistance

      • Community

        Here you can ask questions and connect with other Sony users

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