Article ID : 00198318 / Last Modified : 09/05/2018

My Blu-ray Player Stops Responding and Can't Play a Disc

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Before You Start

    Update the software of the Blu-ray Disc™ player to the latest version.

    Solution

    Follow these steps to resolve playback issues.

    1. On your device, press and hold the Power button for ten seconds or more to turn it off.
    2. Unplug the AC power cord from the wall outlet, and then plug it back in.
    3. Turn on the device.
    4. Press the Eject button and remove the disc.
    5. Set BD-ROM 24P Output to Off

    Related Info

    Can't Play Blu-ray Disc Movie