Can't Connect the Blu-ray Disc Player or Network Media Player to the Internet

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Before You Start

• Not all Blu-ray Disc™ players or network media players support wireless connectivity. Check your manual for model-specific information.
• You can only connect a certain number of devices to your network wirelessly. To avoid disconnection from the network, check the maximum number of devices you can connect.

Solution

Check if other devices can successfully connect to the internet through your wireless router and then follow the steps according to the results.

• Other devices can't connect to the internet.

  1. Turn off your network devices including your modem, router, and player.
  2. Unplug all of your devices from the wall outlet for two minutes, making sure that no light indicators are lit.
     • Some Voice Over IP (VOIP) modems may have a battery installed. Remove the battery to completely turn it off.
  3. Turn on the modem and wait for the modem to indicate that it is connected to the internet.
     • If the modem doesn't connect to the internet, contact your Internet Service Provider (ISP) for additional assistance with your internet service.
     • If you need your account settings such as your username and password, contact your ISP.
     • If you don't know how to operate your network devices or access your network settings, contact the manufacturer of the equipment. If you're leasing the equipment from your ISP, contact them for more information.
  4. Connect your devices and player.
     • A separate article is available to connect your Blu-ray Disc player to a wireless network.
     • If other devices and your player still won't connect to the internet, contact your ISP.

• Other devices can connect to the internet, but the player can't.

  1. On your player, check the Network Status.
     • The signal strength of the wireless network may differ depending on your player's location. Move the player closer to the wireless access point to increase the signal strength.
     1. On the supplied remote control, press the HOME button.
     2. Select Setup or Settings.
     3. Select Network Settings.
     4. Select View Network Status.
     5. Press the Enter button to confirm the network status.
     6. Under Connection Method select Wireless or USB Wireless.
     7. Make sure the Wireless Device is OK.
     8. Make sure the Network SSID of your wireless router is indicated.
        • You'll also see the signal strength of your connection to your wireless router. You're not connected to the router if there happens to be a - (dash) showing.
     9. Make sure an IP address is shown.
        • In some cases, you need to change the router settings from a dynamic IP address to a static IP address in order for the player to connect to the router.
  2. Change the Primary DNS to 8.8.8.8 and Secondary DNS to 8.8.4.4 in the Network Setup menu.
  3. Check if your player connects to the internet.
  4. If your player still won't connect after you change the Primary DNS and Secondary DNS, follow these steps:
     1. Turn off the player.
     2. Unplug it from the wall outlet for one minute.
     3. Plug it back in.
     4. Turn it back on.
     5. Check if your player connects to the internet.
  5. If the issue still occurs, follow these steps to perform a Factory Reset:
     1. Press, the HOME button.
     2. Select Setup or Settings.
     3. Select Resetting.
     4. Select Reset to Factory Default Settings.
     5. Select Network Settings.
     6. Select Start.
     7. After the reset is complete, perform the Network setup again.

  • Additional information to perform a factory reset on a Blu-ray Disc player or Network media player is available below.
    • Devices manufactured on or before 2014
    • Devices manufactured on or after 2015

Related Info

• Connect the Video Device to a Network Using a Wired Connection
• Error: Physical Connection Failed
• Error: Internet Access Failed