Article ID : 00144959 / Last Modified : 08/08/2019

The Blu-ray Disc Player reboots or freezes when a CD-DA disc is played back.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The Blu-ray Disc® Player may reboot or freeze when a CD-DA disc is played back if the playback history of the CD-DA disc is corrupted. To resolve this, perform a factory reset by following the steps below.

    1. On the supplied remote control, press the HOME button.
    2. Select Setup.
    3. Select Resetting.
    4. Select Reset to Factory Default Settings.
    5. Select All Settings.

    If the issue is still unresolved after performing a factory reset, perform a firmware update via Internet or USB Memory.