The table below provides information and troubleshooting assistance for an instance where the image does not display as desired when watching a Netflix® video.
|Streaming Netflix video displays in low resolution.||Verify Netflix settings|
|Internet streaming video will only play back in standard definition (SD) quality.||Verify system requirements and Network settings|
|Internet streaming videos stop, pause, buffer, or the picture and sound quality is poor.||A stable high-speed network connection is recommended|
|When streaming Netflix Ultra HD, the image is not in 4K.||Make sure that the device has been set up properly and that 4K content is being selected.|
|The picture freezes and the TV turns off and on when trying to use the Netflix app.||Force close the Netflix app then reboot the TV|
|The Android™ TV screen turns black when I press certain buttons on the remote while using the Netflix app.||As part of the normal operation, the blank screen will appear as the menu option loads.|
If the issue you are experiencing is not described above or for additional support with playing back a Netflix movie, visit the Netflix Help Center.