Article ID : 00134682 / Last Modified : 10/22/2019

Error: 100 appears when the Netflix app starts

    If the error appears when you launch the Netflix® app, then follow the steps based on the type of TV.

    For Android TV™ models

    1. Make sure that the Netflix app is current by checking in the Google Play™ Store  for updates.
    2. On the supplied remote, press the HOME button.
    3. Select Settings.
    4. Under TV Settings, select Apps.
    5. Select Running Apps.
    6. Select Netflix.
    7. Select Forced stop.
    8. Select Clear data.
    9. Select Clear cache.
    10. Try to open the Netflix app.  If it still shows the error, then go to the next step.
    11. Perform a factory reset .

    For other TVs

    1. Perform a power reset.
    2. Try to open the Netflix app.  If it still shows the error, then go to the next step.
    3. Perform a factory reset.