Article ID : 00151854 / Last Modified : 11/16/2017

Netflix Error NW-2-5 Appeared While Attempting to Stream a Movie or Video from the Netflix App

    Internet connectivity issues typically cause this issue and make it difficult for your device to connect to the Netflix® service. Follow the steps below to avoid this error:

    1. Disable the IPv6 setting of the device.
      • Steps to change the IPv6 setting vary depending on the model of the device. Check your device manual for details.
    2. Perform a power reset .

    Visit the Netflix support website for additional troubleshooting if the issue still occurs after trying the steps above.