Article ID : 00156220 / Last Modified : 03/29/2019

Error UI-113 appears when watching a Netflix video on a TV.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    To fix this issue, check the following.

    • Perform a power reset  on the TV.
    • Sign out of the Netflix® app.

      • On the error screen of the Netflix app, select More Info.

        NOTES:

        • If you do not see More Info, scroll up and select Settings or the Netflix gear gear icon icon.
        • If the Settings or the gear icon is not an option, pull up the Deactivation screen. Using the supplied remote control, press the Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up arrow keys.
      • Select Sign Out or Deactivate.
      • Sign in and try to access the Netflix app.
    • Restart the modem and router.

      1. Unplug the modem for no less than 30 seconds.

        NOTE: If you have a separate router, unplug the router too.

      2. Reconnect the power cord of the modem and the router (if your router is a separate device).

        NOTE: Wait until there are no new indicator lights flashing on the modem or the router.

    • Using a LAN cord, connect the modem or the router directly to the TV.

    NOTE: If you are using a wireless connection and the error still occurs after following the troubleshooting steps listed above, contact your Internet service provider to ask how you can improve your Wi-Fi® signal or wireless configuration.