Article ID : 00011860 / Last Modified : 05/25/2022Print

Unable to install a system software update that was copied to a USB memory device.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    To resolve the issue, check the following:

    NOTE: Error: No USB Memory is connected. may appear.

    • If the unzipped file downloaded from the Sony® web site is extracted to a blank USB memory device that has been formatted in a FAT32 format.

      NOTE: For information about formatting your USB drive to a FAT32 standard, contact the device manufacturer.

    • If the USB memory device is properly connected or if it is compatible with the Blu-ray Disc player.