The pixelated image or picture with dots or lines in it can result from non optimal settings on the DVD player or the external device the DVD player is connected to. Isolate the problem using the information below to determine how it should be fixed so you can output the best image possible from the DVD player.
NOTE: For model-specific steps regarding any of the information below, refer to the manual supplied with the DVD player or with the display device that the DVD player is connected to. Manuals are posted on your model support page.
Changing the aspect ratio on either the DVD player or the display device may cause the picture to become pixelated or provide a poor image. This occurs because selecting from the various aspect ratios, such as zoom, full screen, panoramic or wide, does not display the image in the native resolution. To prevent pixelation and for the best picture possible, set up the output resolution on both the DVD player and the display device to its native resolution.
NOTE: Information regarding the native resolution can generally be found on the DVD case or in the supplied inserts. If you are unable to locate this information, try changing the aspect ratio until you find the one that provides the best image for the disc that is being played.
The movie or video file on the disc you are attempting to play may not be of the highest quality. Discs such as CDs and video CDs or DVDs with AVI, MPEG or other types of compressed video file types that may be recorded in low resolution will appear pixelated on a large screen. This same movie or video may appear fine on a small display screen, but not so well when played on a TV using the DVD player. In this case, it may be best to try and locate a higher quality version of the video.
Make sure that the type of cable and the quality of the video cable being used maximizes the capability of both the DVD player and the display device. Check the video cable you are using for damage such as fraying or cuts. These problems can cause issues with the output quality.
NOTE: If the disc you are trying to watch is High-bandwidth Digital Copyright Protected (HDCP) and the external device does not support HDCP playback, the picture will appear pixelated. You may use a different type of cable, such as a component cable or standard audio/video cable as a workaround.
Issue with the DVD media
A small scratch, a crack or break, finger prints, smudges, dirt or debris on the disc will prevent the DVD player from reading the disc correctly. This results to a pixelated display because the laser struggles to move from one image to the next. If the disc is dirty, remove the disc and clean it using a soft, nonabrasive cloth.
NOTE: Do not use cleaning discs or disc/lens cleaners (including wet or spray types). These may cause the DVD player to malfunction.
If the image from the DVD still is pixelated or has lines after following the suggestions above, service may be required. Go to Product Repair.