Article ID : 00010262 / Last Modified : 10/27/2017

Can't Open the Tray or Eject the Disc From the DVD Player

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Solution

    Follow the steps below to troubleshoot this issue:

    1. Make sure the child lock feature is disabled.
    2. Try to open the disc tray.
    3. If the issue still occurs, power off your DVD player.
    4. Unplug the power cord for 30 seconds and then plug it back in.
    5. Power on your device.
    6. Try to open the disc tray.

    Additional Troubleshooting Steps

    If the issue still occurs, try one of the steps below. These steps may not apply to all products. The buttons on your DVD player may vary. Check the product manual for model-specific information.

    • Press the POWER, STOP and EJECT buttons simultaneously.
    • Press the DISC1, STOP and EJECT buttons simultaneously.

    Note:

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