Article ID : 00231137 / Last Modified : 06/06/2022

Apps such as Prime Video, Netflix, and YouTube don't work after a software update

    After a software update on your Android TV™, some apps such as Prime Video™, Netflix®, and YouTube™ streaming services may not respond while others operate normally. This occurs because the TV clock settings are not correct. To resolve the issue, set the TV clock to the correct network time.

    1. On the supplied remote control, press the (Quick Settings) or HOME button (depending on the model).
    2. Select Settings.
    3. The next steps vary. Follow the steps that best match your TV menu options:
      • Select Device PreferencesDate & timeAutomatic date & time → set it to ON.
      • Select Date & TimeAutomatic date & time → set it to ON.
      • Select Device PreferencesDate & timeAutomatic date & time → set to Use broadcast time or Use network time.
      • Select Date & timeAutomatic date & time → set to Use broadcast time or Use network time.

    Note: In some cases your TV may be connected to the internet, but shows no connectivity. Setting the clock to the network time may correct this issue.