Article ID : 00023276 / Last Modified : 08/16/2015Print

How to perform a full format and recovery.

    Follow this procedure to perform a full format and recovery:

    WARNING: There is a risk of data loss. All software applications, configurations, and data added to the restored drives will be erased.
    1. Ensure the USB ports are disabled in the BIOS.
    2. Insert the System Recovery CD into the CD/DVD drive.
    3. Restart the computer.
    4. In the System Recovery Welcome window, double-click the Complete Restore icon.
    5. Double-click the Format and restore original software icon.
    6. Click the OK button.
    7. On the keyboard, press the Y key to proceed with the format and recovery.
    8. Download and install all available driver and software updates for this model from the Sony Computer Support website.