Follow the steps below to contact Pottermore support.
IMPORTANT: The Pottermore support team can only be contacted via E-mail.
- Go to http://shop.pottermore.com/en_US/Help/contact_us.
- Once on the web site, complete the Customer Support contact form and then click Send:
NOTE: According Pottermore support web site, you should be contacted within 24 hours. During busy periods, such as when new products are first launched, response times could be longer.