Article ID : 00026588 / Last Modified : 08/06/2019Print

How to remove and reinstall the USB controller

    WARNING: There is a risk of data loss. The USB controller may not reinstall properly leaving USB devices, like an external drive or mouse, inaccessible.

    1. Click the Start button, and then click Control Panel.
    2. In the Control Panel window, under Pick a category, double-click the Performance and Maintenance icon.
    3. In the Performance and Maintenance window, under or pick a Control Panel icon, double-click the System icon.
    4. In the System Properties window, click the Hardware tab.
    5. On the Hardware tab, in the Device Manager box, click the Device Manager button.
    6. In the Device Manager window, double-click the Universal Serial Bus controller.
    7. Under the Universal Serial Bus, click to highlight the USB host controller.
    8. On the menu bar, click the Action menu.
    9. On the Action menu, click Uninstall.
    10. In the Confirm Device Removal window, click the OK button.

      NOTE: If the System Settings Change window appears, click the Yes button to restart the computer.

    11. Repeat the removal process for any other USB host controllers.
    12. Restart the computer.
    13. The operating system will find this device and automatically reinstall it.


      • If prompted for the driver installation disk, in the Add New Hardware window, type: C:\Windows\inf.
      • It may be necessary to configure the operating system to show all files before trying to access the C:\Windows\inf.