Article ID : 00007266 / Last Modified : 07/19/2019

How to troubleshoot a wireless connection issue

    Follow the procedure below to troubleshoot wireless connection issues, including dropped connections, failed connections or low signal strength.

    NOTE: Because each of these steps represents a possible solution to this issue, try connecting to the wireless network and view Web sites using the Internet Explorer® browser after completing each step.

    1. Verify the physical wireless switch is turned on. Check the specifications or supplied operations guide for instructions.
    2. Turn on the WLAN adapter using the Wireless Device Switch utility.
    3. Configure the WLAN autoconfig service to start automatically .
    4. Reinstall the Wireless Device Switch software using the VAIO Recovery software.


      • If model-specific information is required to use the VAIO Recovery software, check the specifications or supplied operations guide.
      • Download and install all available software and driver updates.
    5. Reinstall the original wireless adapter driver. Uninstall the driver from device manager and reinstall it from the VAIO Recovery software.
    6. If possible, test another computer on the wireless network.

      NOTE: If another computer is successful, this will ensure the problem is not with the ISP, modem or router.

    7. Repair the wireless connection .
    8. Boot the computer into safe mode  and test the wireless connection in the Internet Explorer browser.

      NOTE: If the connection works in safe mode, the issue is likely caused by anti-virus or anti-spyware software. Configure the software properly per the manufacturer's instructions.

      WARNING: If anti-virus or anti-spyware software has been removed or disabled to troubleshoot the issue, Sony recommends enabling or reinstalling it to prevent exposure to malicious software. Once the software is enabled or reinstalled, configure it properly per the manufacturer's instructions to allow the Internet or network connection to work correctly.

    9. Check the WAN IP address of the router as per the manufacturer's instructions.

      NOTE: If the router is not getting a WAN IP address, the issue is likely caused by a problem with ISP.

      WARNING: There is a risk of data loss. If a router has been specifically configured (PPPoe, DSL, MAC address filtering, security, etc.), the settings will be removed by resetting the router and it will have to be reconfigured.

    10. Reset the router and/or modem per the manufacturer's instructions.
    11. If available, install a firmware update for the router and/or modem. Check the Web site of the manufacturer for updates and instructions.