Article ID : 00022256 / Last Modified : 03/29/2019Print

How to automatically troubleshoot and fix common computer problems.

This article applies to computers with the Windows® 8 or 8.1 operating system.

    The Control Panel Troubleshooter contains several utilities that can automatically fix some common problems with your computer, such as problems with networking, printers, hardware and sound, using the Web, and program compatibility.

    Follow these steps to use the troubleshooter.

    NOTE: Troubleshooters aren't designed to fix every problem, however they are a useful tool to try first and it may save time and effort resolving your problem.

    1. Press the Windows Logo + X key combination on the keyboard and, from the list, click Control Panel.


      NOTES: Because the Control Panel is a traditional Windows Desktop application, if you were not already there, the interface will change to the Desktop and the Control Panel window will open.

    2. In the Control Panel window, under System and Security, click Find and fix problems.


    3. In the Troubleshooting window, choose what you need to troubleshoot:
      • Programs
      • Hardware and Sound
      • Network and Internet
      • System and Security