Article ID : 00030572 / Last Modified : 07/23/2019Print

Cannot start the VAIO Recovery Center because the computer will not start to the operating system.

    If the operating system will not start and no other troubleshooting can be performed, a recovery of the (C:) drive can be performed by starting the computer and pressing the F8 key.

    WARNING: There is a risk of data loss. All software applications, configurations and data added to the restored drive will be erased.


    • If possible, before performing a recovery, go to the Sony® eSupport Web site and check your model-specific support page. Look for software and driver updates or check for knowledge base solutions that may help you solve your computer's issue.
    • This model does not require recovery discs, though they can be created  using recovery data included on a special partition of the hard drive.
    • Do not interrupt the power during the recovery process.

    NOTE: A recovery also can be performed using recovery discs .

    1. Close all open programs and turn off the computer.
    2. Disconnect all network connections.
    3. Disconnect all peripheral devices.
    4. Turn on the computer.
    5. When the VAIO screen is displayed, press the F8 key.
    6. At the Advanced Boot Options screen, ensure Repair Your Computer is selected and press the ENTER key.
    7. In the System Recovery Options window, under Select a keyboard layout:, click the Next button.
    8. Under To access recovery options, next to User name:, click the down arrow, and click to select an account with Administrator rights.
    9. Next to Password:, type the appropriate password for this account.
    10. Click the OK button.
    11. Under Choose a recovery tool, click to select the desired option:


      • The Startup Repair option can automatically resolve certain issues that can prevent the operating system from starting.
      • System Restore can return the computer to a previous configuration of the operating system when it was working properly.
      • Windows Complete PC Restore will restore a previous backup of the computer created using the Windows Backup and Restore Center .
      • The Windows Memory Diagnostic Tool can determine if any problems being experienced are caused by issues with the computer's memory.
      • The option to open a Command Prompt can be used by advanced users and technical support personnel to perform troubleshooting on the hard drive or the operating system.
      • Clicking VAIO Recovery Center will launch VAIO Recovery Center from the Recovery Disc.