Article ID : 00185050 / Last Modified : 09/20/2022Print

BRAVIA LCD TV: Perform Network Diagnosis to Troubleshoot Internet Connection

    IMPORTANT: This Answer is for TVs other than Google TV™ or Android TV™. For Google TV or Android TV, refer to the article The Google TV/Android TV can't be connected to the Internet: how to perform a network diagnosis.

    Note: If the Wi‑Fi® signal occasionally or frequently disconnects, refer to the article The TV Wi-Fi signal drops or intermittently disconnects.

    Before You Start

    • Dial-up internet and connections by proxy aren't supported.
    • Networks that require login for authentication, such as virtual private network (VPN) or PPPoE connections, aren't supported.
    • If it's necessary to disable the router's firewall, please contact your internet provider or the router's manufacturer.

    Performing a Network Diagnosis

    The menu screen varies depending on your model. For model-specific information, check your manual. Manuals are posted on your model support page.

    1. On the supplied TV remote control, press the HOME button.
    2. Select Settings.
    3. Select System SettingsSet-up.
      • If you don't see this option, move to the next step.
    4. Select NetworkHome Network or Network Set-up.
    5. Select View Network settings and status or View Network Status.
    6. Select Check ConnectionYes.
      • The connection diagnosis will start. Wait until the connection results are displayed.

        Connection results

    Troubleshoot Connection Results

    The items displayed in the connection results provide information on the network status. Select the most appropriate solution from the table below according to the connection results.

    Note: If you are using a wireless LAN converter (a type of device connected to the TV with a LAN cable), refer to the Cable connection results.

    Connection resultsSolutions
    Wireless device on TVFailedfound
    (or OK)
    (or OK)
    (or OK)
    Cable connection
    Local accessFailedFailedOKOK
    Internet accessFailedFailedFailedOK
    SolutionWireless connectionSolution 1 Solution 2 Solution 3 Solution 4
    Cable connectionSolution 5 Solution 6 Solution 7 Solution 8