Article ID : 00010864 / Last Modified : 03/29/2019

How to use the VAIO Hardware Diagnostics utility to diagnose hardware issues using the VAIO Care™ software.

    The VAIO Hardware Diagnostics utility can be used to perform various tests to ensure the computer is working properly and diagnose hardware issues when they occur. The utility allows you to perform tests on the following components: processor (CPU), memory (RAM), video adapter, hard disk drive (HDD), optical drive (CD / DVD), network adapter (LAN), USB, and Sony Memory Stick® controller. Follow the procedure below to use the utility.

    NOTE: If you are not able to start the operating system, hardware diagnostics for the CPU and hard disc drive are available after booting the computer using the F10 key or Recovery Discs .

    1. Close all open programs.
    2. Click the Start button and then click All Programs.
    3. In the All Programs menu, click the VAIO Care folder and then click VAIO Care.
    4. In the VAIO Care window, in the left pane, click Troubleshooting.
    5. In the Troubleshooting window, under Diagnostics, click Hardware. Image
    6. In the Hardware window, click the appropriate button depending on the hardware test you would like to perform

      NOTE: Tests can be run on the following components: CPU, Hard Drive, CD Drive, Sony MS Controller, LAN, Memory, Video, DVD Drive, USB.

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    7. Follow the on-screen instructions to complete the test.

    Listed below are the errors that may be returned by the VAIO Hardware Diagnostics and the resolution action required:

    NOTE: This list will be updated as errors and resolutions are identified.

    ErrorAction
    Optical Drive (CD/DVD-ROM) Test
    There is no disc inserted in the drive. Insert a CD-ROM. --- (E-CD-001)Insert a CD-ROM
    No data track on the inserted disc. Insert a CD-ROM. --- (E-CD-002)Insert a CD-ROM
    The inserted disc is a DVD-ROM disc. Insert a CD-ROM. --- (E-CD-003)Insert a CD-ROM
    This disc cannot be used for this test. Insert a CD-ROM. --- (E-CD-004)Insert a CD-ROM
    There is no disc inserted in the drive. Insert a DVD-ROM. --- (E-DVD-001)Insert a DVD-ROM
    This inserted disc is protected. Insert a DVD-ROM. --- (E-DVD-002)Insert a DVD-ROM
    The inserted disc is invalid. Please insert a valid DVD-ROM ! --- (E-DVD-003)Insert a DVD-ROM
    = Errors were detected. --- (E-CD-005) =Insert another disc. If the error code can be reproduce, the optical drive must be replaced.
    = Errors were detected. --- (E-DVD-004) =Insert another disc. If the error code can be reproduce, the optical drive must be replaced.