Article ID : 00027406 / Last Modified : 06/16/2014

How to troubleshoot CD issues with the car stereo.

    IMPORTANT: There are many car stereos that are not designed to play CDR or CDRW discs. Check the operating instructions that came supplied with your stereo for disc compatibility.

    NOTE: Because each of these steps represents a possible solution to this issue, test for proper functionality after completing each step.

    1. Play different discs to see if the issue occurs with all CDs or just a few.

      NOTE: If the issue only occurs with a few CDs, then the issue may be with those discs.

    2. Examine the CD for any fingerprints or smudges, and clean if necessary.
    3. Check all wires to verify a good connection.
    4. Perform a reset on the unit.

      NOTE: The laser pick up may be dirty and need to be cleaned. Sony does not recommend the use of an over-the-counter CD/DVD player lens cleaner. These lenses should be cleaned by a factory-trained Sony® technician only.

    If the issue is still unresolved, service may be required. Go to Product Repair.