Article ID : 00029764 / Last Modified : 11/28/2019

The person on the other end of the line cannot hear me clearly.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow this procedure to change the phone settings for the Echo Canceller/Noise Canceller (EC/NC) mode, which reduces echo and noise in phone call conversations:

    IMPORTANT: The following procedure may differ depending on the product. If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.

    1. Press and hold the MIC button during a call.
    2. Set the mode to EC/NC-1 or EC/NC-2 to adjust.

    NOTE: Surrounding noise will interfere with the microphone. Try to reduce the surrounding noise as much as possible. Roll up windows, turn down the air conditioner, etc.