Article ID : 00339822 / Last Modified : 03/19/2024Print

Why is internet access slow while I'm on a cell phone call?

    When calls and data are simultaneously running, data speed will be reduced per design. Wireless carriers have designed their wireless services to ensure customers receive a high-quality voice experience during simultaneous voice and data sessions. Data performance may, therefore, temporarily be affected, including a temporary reduction in speed to minimize the likelihood of dropped calls.