Article ID : SX681602 / Last Modified : 05/27/2022

Why can't I use an app?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Applicable to

    • Android™ 12
    • Android™ 11
    • Android™ 10
    • Android™ 9 Pie

    When you install an app from the Google Play™ store on a device, you control what capabilities or information the app can access. For example, the app may not prompt for permission during installation and only alerts you when the app needs access.

    An app might want permission to see your device contacts. If you don't allow the app to use your contacts, the app might not work. Turn it on and allow permissions to in-app settings to enable the app to work.

    Grant or deny permission

    Android 10, 11. or 12

    1. Find and tap SettingsApps & notificationsSee all [number of apps] apps.
    2. Find and tap the relevant app.
    3. Tap Permission.
    4. Tap on the options and click Don't allow to turn it on or off.

    Android 9:

    1. Find and tap SettingsApps & notificationsSee all [number of apps] apps.
    2. Find and tap the relevant app.
    3. Tap Permission.
    4. Tap the slider beside each permission to turn it on or off.