Article ID : 00273604 / Last Modified : 05/30/2022

An app has disappeared from the Application screen (Android 9, 10, 11)

    The following are possible reasons why an app no longer appears on the Application screen:

    • The app has been deleted.
    • The app has been disabled.
    • The app has been hidden. For example, some Xperia™ devices that run on Android™ version 4.2 or higher have the option to hide apps from the Apps screen.

    Try these actions one after the other. Verify after each action whether the problem was solved before moving on to the next step.

    • Verify what apps are installed on your device.
    • Download and reinstall the app from Google Play™. If you are missing a third-party app from the App screen, you may have uninstalled it by mistake.
    • Enable the app in the Settings menu. If you are missing a pre-installed app on the App screen, you may have disabled it by mistake. Sony apps, such as the Music, Album, Alarm, and Messaging applications, have a Disable/Enable option. Some Google™ apps, such as Chrome, may also have the Disable/Enable option. All other third-party apps can be uninstalled.
    • Reset the app preferences. Devices that run on Android™ version 4.1 or higher include resetting the app preferences. This action resets all disabled apps, disabled app notifications, default applications for specific actions, and background data restrictions for apps.
    • Rearrange the apps on the App screen. Select the Custom/Own order or By name/Alphabetical in the App screen menu.

    Android 9, 10, 11

    • Verify what apps are installed
      1. Find and tap Play Store.
      2. At the top right, tap your profile picture/ initial.
      3. Tap My apps & games. manage apps and device → Manage tab → Installed → Apps and games
      4. Tap the INSTALLED tab.
    • Enable a disabled app
      1. Find and tap SettingsApps & notifications → see all apps → App info.
      2. Tap All appsDisabled apps.
      3. Select the app that you want to enable, then tap Enable.
    • Reset app preferences
      1. Find and tap SettingsApps & notificationsSee all (no of) apps / App info.
      2. Tap the menu icon → Reset app preferences.
      3. Tap RESET APPS from the pop-up window that appears on the screen.