Article ID : 00026306 / Last Modified : 06/04/2025Print

How to obtain replacement parts, accessories or software for a Sony product purchased internationally

    Parts and accessories, including recovery CDs/DVDs for some VAIO computers, are available from the Sony National Parts Center in the country where the product was purchased.

    IMPORTANT:

    • Sony Electronics is no longer permitted to sell system recovery media for VAIO PCs that shipped with operating systems released prior to Windows 7. If you have not created a set of Recovery Media, or if the Recovery Media has been lost or misplaced, please contact Best Buy for VAIO PC repair and recovery options at 1-800-433-5778.

    • Additional support information, including links to international Sony support sites, is available at the Sony Global Web site.

    NOTES:

    • Pricing and shipping information can be obtained online.  Go to Parts and Accessories
    • Sony recommends searching the eSupport Knowledge Base for complete troubleshooting steps before performing a system recovery.

    United States: Sony Parts sales are now being directly managed by our partner Encompass Supply Chain Solutions Inc.

    In Canada:

    In Latin America:

    • Internet:  Go to Parts and Accessories
    • Phone: Refer to the table below for the telephone number of the parts center in the country where you purchased your Sony product.

      Country

      Country Code

      Direct

      Toll Free

      Argentina+54(011) 6770-7669 
      Bolivia+591 800-100228
      Brazil+55(11) 3677-1080 
      Chile+56(02) 754-6333800-261800
      Colombia+57 800-550-7000
      Costa Rica+506 800-507-1007
      Ecuador+593 800-007669
      El Salvador+503 800-6148
      Guatemala+502 800-2990001
      Mexico+52(55) 5002-9819800 759-7669
      Panama+507 800-7669 or 800-2050
      Peru+51(1) 511-6100801-1-7000
      Puerto Rico+1 800-601-7669
      Venezuela+58 800-1-766900

    All other countries:

    Visit the Sony Global Web site for information about obtaining support and replacement parts in other countries.