Applicable Models

This information is for the following models:

  • XBR-75X850G
  • XBR-75X950G
  • XBR-65X850G
  • XBR-65X950G
  • XBR-55X950G
  • XBR-55X850G
  • XBR-77A9G
  • XBR-65A9G
  • XBR-85Z9G
  • XBR-85X850G
  • XBR-85X950G
  • XBR-98Z9G
  • XBR-55A9G

About this download

Benefits and improvements

  • Resolves an issue where vertical lines appear on the TV screen
  • Resolves an issue where the photo slideshow will freeze when switching between HDMI and USB inputs

Restrictions

  • This file is only for use with the models identified. Not all models are sold in all countries.

System Requirements

What You Need

  • a computer with access to the Internet
  • a USB storage device

File Info

File Name

  • Firmware update to v6.2510 for TV

Zip File Name

  • sony_atvotafull_2018_1602510100_naa_auth.zip

File Version

  • 6.2510

File Size

  • 1 172 966 917 bytes

Release Date

  • 05-14-2019

Before You Start

Check the software version

Your software may already be up to date. If you're not sure, it's easy to check which version of software you have, follow these instructions:

  1. Press the [HELP] button on the remote.
  2. On the TV screen, the firmware version number should appear.


[1] Model
[2] Software version

If the version number is "PKG6.2510.xxxx" or higher, you already have the most recent software version and updating is not required.

Download & Install

Important Notice

  • Read the instructions carefully or you could end up causing the TV to become unresponsive or require a repair.
  • Do not turn off the TV or disconnect it from power while it's updating.
  • Do not press any buttons, except the ones mentioned in the instructions.
  • Stop any recording before you start the firmware update (USB HDD recording models only).

How to download the Updater:

Before you install the update, you'll need to download it from the Internet and save it to a USB storage device.

  1. Download the update file to your PC.
    1. Click the [Download] button on the top of this page, then read and accept the terms and conditions.
    2. Click the [Download] button on the bottom of the page to download the update file on your PC.

  2. Verify the downloaded file name and size.
    1. Go to the directory where the file was downloaded.
    2. Verify that the size of the "sony_atvotafull_2018_1602510100_naa_auth.zip" file is "1 172 966 917" bytes.
      NOTE: For Windows PC, verify the "Size" instead of "Size on disk" on the Properties screen.
  3. Extract the downloaded file.
    After you extracted the downloaded file, you will find the file "sony_dtv0FA70A0BA0AB_00004300_16025101000325.zip".
  4. Insert the USB storage device into your PC.
  5. Copy or drag and drop the file "sony_dtv0FA70A0BA0AB_00004300_16025101000325.zip" to the root directory of your USB device.

    NOTE: The "root directory" is the first or top-most directory of the device, which contains all the other folders.
  6. Remove the USB storage device from your computer and continue to the next section.

Step 1: Install the update

Once you've downloaded the update file and prepared your USB device, you can install it on your TV. The process can take up to 10 minutes and during the installation your TV will turn off before turning itself back on. Please follow the simple steps below:

  1. Turn on the TV.

  2. Make sure that no USB devices are inserted into your TV.

  3. Insert your USB storage device containing the file "sony_dtv0FA70A0BA0AB_00004300_16025101000325.zip" into a USB port of the TV set.
    NOTE: Any USB slot can be used if the TV has multiple USB ports.

  4. Once the USB storage device has been detected, a series of different messages will appear on the TV set. Follow the on-screen instructions.
    NOTE: If the messages do not appear automatically, try turning the TV off and on with the remote control.
  5. When the file is finished copying from the USB storage device, the update process will begin, the POWER indicator on the TV will begin flashing white, and the update progress screen is displayed on the TV.

  6. After several minutes, the TV will turn off and then turn back on to complete the update.
    WARNING: During the software installation process, please do not:
    • Remove the USB device
    • Turn off the TV
    • Disconnect the TV from the power supply

  7. The TV will restart automatically once the update is completed.

  8. Carefully remove the USB device from the USB slot.

Step 2: Check that the update was successful

Check the current software versionto confirm that the update has successfully been installed.

  • If the version number is "PKG6.2510.xxxx" or higher, the software update was successful.
  • If the version number isn't "PKG6.2510.xxxx" or higher, download and install the update again.

Questions & Answers

FAQs

  • Will my personal settings be deleted after the update?
    No, all your personal settings will be kept.
  • Can I install an older version of the software?
    No. To ensure that your TV remains at optimum performance, the installation of an older software version is not possible. The latest software version contains all the benefits and improvements of previous versions.
  • Is it normal for the TV to turn off during the update process?
    Yes, it's normal for the TV to restart during the update process. It will take longer for the TV to restart while installing the new software.

What to do if you have problems updating your TV firmware

If either message "An error occurred during the software update" or "Software cannot be updated using this USB device" is displayed on the TV screen, please proceed to the following procedures for a possible solution:

  1. Make sure your USB storage device is in good working order. If it is, try downloading the update file again.
  2. Turn off the TV by pressing the [POWER] button on the TV set.
  3. Press the [POWER] button again, and proceed with the installation process again.

If the message "No newer version of the TV software was found" is displayed on the TV screen, your TV already has the newest software version installed, so you don't need to update it.

For other FAQs about Troubleshooting, please see the "Questions and Answers" section on the Sony Support Site.