This article provides frequently asked questions about your aibo™ robotic companion.
I don't receive system update notifications on the My aibo app.
You won't receive a system update notification if aibo is in sleep mode or the power is off. Make sure to wake up or turn on aibo, and then wait for a moment.
The notification The update will be downloaded keeps appearing on my mobile device.
This occurs every time you get disconnected from your network during the software update. If this notification appears, tap Start until you complete the software update.
I can't bypass the Downloading screen of the My aibo app.
You may not be able to close the Downloading screen if you get disconnected from your network during the software update.
If your computer or mobile device disconnects from your network while downloading a system update, you may not be able to close the Downloading screen.
If this occurs, follow any of the procedures below:
I get a blank screen after I tap Check and update from the My aibo app on my mobile device.
Tap the icon on the upper right to close the blank screen, then follow any of the following procedures:
Will the system update continue if I close a screen such as the Waiting for update screen?
Yes. The system update will continue even if you close the screen.
Will the system update continue if I close the My aibo app?
The system update will continue even after you close the My aibo app.
My aibo doesn't turn on when it gets on the charging station to update.
If aibo doesn't turn on automatically, or if the status LED is off, press and hold the power button on the back of aibo's neck for two seconds to turn on aibo.
If aibo doesn't turn on, follow these steps to perform force shut off:
WARNING! This may cause loss of your data and settings.
If aibo is in the middle of an update, it continues after aibo restarts.
If aibo still doesn't turn on, check if aibo's battery is charging properly.
aibo gets on the charging station, the status LED stays green but the update doesn't continue.
If aibo doesn't update even if the power is on and the status LED lights in green, follow the steps below:
The status LED flashes red 11 times.
This occurs if the system update fails. Follow these steps to resolve the issue:
The My aibo app doesn't display the latest software version after I finish the system update.
We apologize but the My aibo app doesn't display the latest software version immediately after completing it. Wait for a moment and check aibo's version again.
Reading tricks...Please wait. appears in the My aibo app.
This message appears if you get disconnected from your network when reading tricks. You can do one of the following if this occurs:
Please accept Youtube cookies to watch this video
Access your cookie preferences below and make sure to switch on the Youtube cookie under the 'Functional' section.
Repair information and service assistance
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!