Article ID : 00295723 / Last Modified : 06/29/2023Print

Can't charge the battery sensor

    Information / Solution

    If the battery of your sensor won't charge, check the following to try to resolve the issue:

    • Try to charge with the recommended charger (fast charging compatible AC adapter XQZ-UC1).
    • Check the connection of the charger and charging cable.
    • Remove dust and dirt from the charging terminals and charging pins.
    • Check if it is properly connected to the charging case.
    • For details on how to charge the battery, see the Help Guide.

    Reference information:

    This product has a temperature protection function to charge the battery without deterioration safely. Since charging is not possible in low or high-temperature environments if charging doesn't progress or the LED flashes red during charging, stop charging and leave the battery at room temperature (approximately 25°C). Wait a while, and then try charging again.