Article ID : 00283944 / Last Modified : 06/26/2023Print

Is the customization process for the OTC hearing aid on the app complicated?

    It's not complicated.  The app will guide you through the process, which will take about 10 minutes.

    Before starting, please do the following:

    • Make sure your device has a strong internet connection (Wi-Fi® or cellular) throughout the customization process.
    • Find a place where you will not be disturbed by other loud sounds.
    • Unmute your device and set the media sound volume to a high level (about 75%).
      • We don't recommend setting the media volume to 100%.

    You can refer to the following articles for additional details: