Article ID : 00284588 / Last Modified : 03/14/2023Print

Quick Setup for the CRE-E10 Self-fitting OTC hearing aids

    Check out the information below to help you set up your CRE-E10 hearing aids. Please contact our Product Support team if you need any help.
    Note: If you have the CRE-C10 hearing aids, refer to the Quick Setup for the CRE-C10 Self-fitting OTC hearing aids article.

    Step 1. Unbox your new hearing aids

    Open the box and remove the contents

    Charge the hearing aids

    Step 2. Prepare your phone and check the settings

    For the initial setup, you will need to change some settings on your phone. For details, with illustrations, refer to the How do I change my phone settings for the initial setup of the OTC Hearing Aids article.

    Step 3. Set up your hearing aids

    This section guides you through the pairing process of the hearing aids with the Sony | Hearing Control app. Follow the instructions carefully to ensure the hearing aids pair with the app successfully.

    Set up the Sony | Hearing Control app

    Other Important Information

    Wearing the hearing aids

    Find the correct click sleeve size

    How to make adjustments to your hearing aids using the Sony | Hearing Control app 

    Troubleshooting tips

    If the hearing aids fail to pair with the Hearing Control app, check the following and then perform the setup process again:

    • Double-check the media playback volume, and make sure it is set to 75% or higher.
    • Make sure any earbuds, headphones, speakers, or other devices connected to your phone are disconnected from the phone or Bluetooth.
    • If the phone uses surround sound or any other audio enhancement processing, disable the setting.
    • Move to a quieter environment.

    Note: If you are still having issues setting up your hearing aids, please contact us for assistance.