Quick Setup for the CRE-E10 Self-fitting OTC hearing aids

Two hearing aids (left and right) with click sleeve (size S) attached

Charger and USB cable

Click sleeves (size XS, M, and L)

Cleaning brush

Cleaning cloth

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1. Use the cable that came with the device to connect the charger to a suitable power adapter (not included).
   
2. Keep the hearing aids inside the charger until the charger LED displays a constant green light. This indicates the batteries are fully charged.

After you have selected the correct settings on your phone:

1. Download the Sony | Hearing Control app to your smartphone.
   
   

2. Before starting the customization process on the app, please do the following:
   • Find a quiet place where you are not disturbed by loud sounds
   • Ensure your phone has a strong internet connection (Wi-Fi® or cellular) throughout this process.
   • If you have not done so, do the following unmute your phone and set the media volume to a high level (about 75%)
   • For iPhone only: Make sure to check the following:
     • The mute/silent switch on the side of the phone must be set to off.
     • During the setup process, you must set Media Audio Routing to Never Hearing.

     Note: For details, with illustrations, refer to the How do I change my phone settings for the initial setup of the OTC Hearing Aids article.

3. Perform the customization process on the Sony | Hearing Control app. You must complete all the steps provided in the app carefully to set up and use the hearing aids. The app will guide you through the process, which will take about 10 minutes

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1. Check that you have the correct hearing aid positioned for each ear before inserting them.
   Note: Use L for your left ear and R for your right ear.
   
2. Gently push the hearing aid into the ear canal until it fits snuggly.
   

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Hint: Your hearing aid will arrive with size S (small) click sleeves attached. If these aren’t comfortable, you can switch to one of the other three sizes provided (XS, M, L). Choose a smaller size if the hearing aid is pressing on your ear or a larger size if the hearing aid feels loose or makes a whistling noise. Also, your left and right ear may be slightly different sizes, so feel free to use different size sleeves in each ear.

1. Grasp and remove the click sleeves.
   Note: Click sleeves can be wiped or cleaned after each use and should be changed periodically if there is excessive wax accumulation. They are designed to be discarded after removal from the device.
2. Position the tab on the click sleeve as pictured below, then press it onto the hearing aid. You will hear a click when it is fully installed.
   

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• Adjust the volume, Sound balance, and Directional hearing
  
  
  
  
• Audio streaming with an iPhone
  Your hearing aids are Made for iPhone hearing aids. This means you can get phone calls and listen to music from your iPhone with your hearing aids.
• Fine-tune the sound and adjust the loudness
  Note: The Fine tuning adjustment and Adjust loudness settings are available from the menu → Hearing aid settings
  
  
  

Hint: For iPhone phones only: On the iPhone, after setup, return the audio routing in the hearing devices to Automatic for streaming and answering or making phone calls.