Article ID : 00357324 / Last Modified : 07/10/2025Print

Hearing Control app session timeout

    The Hearing Control app will log out after 14 days of inactivity. To avoid this, we recommend opening the app at least once within the 14-day time frame, and a new 14-day window will start. This cycle occurs for a maximum of 90 days, after which the app will automatically log you out, regardless of how often you use it,  and you will need to sign in again.

    If you don't use the app for more than 14 days, it will time out and require you to log in.

    Important

    If you log in with a different email address than the one used during the initial setup, you will be asked to complete the setup again. Make sure you use the email address you used during the original setup. If you still get prompted to perform the setup again, contact our OTC hearing aids support team for assistance.