There are three different ways to reset your Android TV™ or Google TV™ depending on the issue you are experiencing:
Step 1(Power Reset/Restart) is always recommended first as it can resolve many issues and doesn't affect saved information.
Step 2(Factory Data Reset) is the next step and will erase all customer settings as it resets the TV to factory specifications.
Step 3(Forced Factory Reset) is the final option and will also erase all customer settings as it resets the TV to factory specifications. Use this option when you can't access the TV through the menu, don't have a remote, or as otherwise specified.
Before you start
IMPORTANT: This article is for Android TV or Google TV models only. You can check your TV type if you're unsure.
If your TV isn't an Android TV or Google TV, refer to the perform a power reset article.
Make sure the TV is on and you remove any external USB devices from the TV.
Note: You can view the video that covers these options or skip to the more detailed steps.
WARNING! Performing a factory data reset will remove all customer settings in the TV including Google™ account, app, channel, camera device data, parental lock, and wireless network settings.
Notes:
You can sync your apps with your Google account to recover some of the application's data after you perform a factory reset. Follow the steps below depending on your TV menu.
Press HOME → navigate to Settings → Device Preferences or Accounts and Sign in → Google → Choose synced apps → select items to sync → Sync now
Press HOME → navigate to Settings → Google → Choose synced apps in Sync → select items to sync → Sync now
Press HOME → navigate to Settings → Personal → Google → Choose synced apps in Sync → select items to sync → Sync now
The factory reset may take a few moments. Wait until the process completes.
You may need to enter a PIN code (if one was set on your TV) when you select the Erase everything option.
After the factory reset process completes, the TV will start the Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy.
WARNING! Performing this procedure will remove all customer settings in the TV including Google™ account settings, apps, channels, and wireless network settings.
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This procedure is generally used to resolve issues with app errors, the TV restarts by itself, or the TV doesn't respond to remote control commands.
Your TV must have Android™ 6.0 Marshmallow or higher operating system installed in order to perform this procedure.
This procedure may require two people.
Depending on which TV model you have, the location of the buttons will vary.
Note: The number of the buttons on the back, side, or on the front (below the LED light) of your TV determines which reset steps you need to follow.
