IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
To access network services from the Google Play™ Store, Movies & TV, YouTube™, Games, and other apps, your TV must have an internet connection and the TV must be set to the correct date and time. Use the following steps to check your internet connection (network status), set the date and time on your TV, and additional troubleshooting steps:
Internet connection (network status)
- Make sure your TV is connected to the internet. If you're not sure if your TV has an internet connection, perform a network diagnosis to check the network status.
Date and time settings
- Make sure the correct date and time are set on your TV. Note: If the date and time settings aren't set correctly, the following functions also may not work properly.
- Search/Voice search
- Voice actions
- Backdrop (screen saver with scenic pictures)