Article ID : 00026992 / Last Modified : 02/02/2018

The Battery Doesn't Charge or the Computer Doesn't Turn On

    IMPORTANT:

    • Some newer computers have fixed batteries that you can't remove or reinstall. If this is the case with your computer, follow the steps for computer models with a non-removable battery pack.
    • Check the Users Guide to see if your computer includes the Battery Care Function utility.
    • This article doesn't support non-Sony® batteries.

    For computer models with a removable battery pack:

    For computer models with a non-removable battery pack: