Unable to install a software update or driver from the Sony® Support Web site.
Follow this procedure to troubleshoot an update or driver that will not install from the Sony eSupport Web site.
- Ensure the update or driver being downloaded is for your model.
- Ensure that the directions for the update posted on the download page are being followed.
- Ensure no other programs are running.
- Delete all Temporary Internet files.
- Delete the update or driver .exe file that was downloaded and restart the computer.
- Download the update again and attempt to install.