Article ID : 00146407 / Last Modified : 05/03/2022Print

Transfer pictures or movies to a computer with a Windows 10 operating system

    Before you start

    • Make sure to connect the camera directly to a USB port on the computer. Connection through a USB hub or other USB devices isn't supported.
    • Computers pre-installed with older versions of Microsoft® Windows® operating systems may not be fully compatible with the Windows® 10 operating system. If the Windows 10 operating system on your computer is not pre-installed, then some import methods may not function correctly.
    • For VAIO® computers, check Windows 10 compatibility on the Support for VAIO PCs website.

    Transfer Pictures or Movies

    1. Power on your computer.

      Note: If your computer has a card reader and your pictures or movies are on a memory card in your camera, you can insert the card directly into the computer and transfer the content.

    2. Make sure that the recording media that contains the pictures or movies is in the camera.

      Note: For internal-memory cameras, remove the memory card from the camera. If a memory card is inserted, the computer can't read the internal memory.

    3. Connect the camera to the computer with the supplied USB cable.
    4. Power on the camera.

      Note: The computer automatically detects the camera installs the appropriate drivers from the Windows 10 operating system, and an AutoPlay window should appear on the computer screen.

    5. Transfer your pictures and videos. Below are different methods to transfer your pictures and videos to your computer. Choose the option that works best for you.
      • Use the Click and Drag feature of your computer.

      • Use the Import pictures and videos feature of your computer.

      • Use PlayMemories Home software.