Article ID : 00008854 / Last Modified : 08/07/2019Print

The CD, DVD or Blu-ray Disc drive tray will not open or a disc is stuck in the drive

    The CD, DVD or Blu-ray Disc® drive tray may not open when trying to eject a disc. This can occur if there is a mechanical failure or if there is a disk stuck in the drive.

    Follow this procedure to troubleshoot when the CD, DVD or Blu-ray Disc drive tray does not open to eject a disc.


    • The tray will not open electronically unless the computer is turned on.
    • Because each of these steps represents a possible solution to this issue, check the CD, DVD or Blu-ray Disc drive status after completing each step.
    1. Because some applications can prevent the drive tray from opening, close all open applications.

      NOTE: If the Roxio™ DirectCD® software is running, eject the CD using the Roxio DirectCD software.

    2. Attempt to eject the drive tray using the eject command of the operating system .
    3. Restart the computer to the BIOS and while in the computer BIOS, press the EJECT button on the computer.

      NOTE: If the drive tray ejects in BIOS, but not in the operating system, reinstall the CD, DVD or Blu-ray Disc driver .

    4. If this is an external CD, DVD or Blu-ray Disc drive, confirm that the drive is properly connected.
    5. Attempt to manually eject  the CD, DVD or Blu-ray Disc drive tray.

      NOTE: Slot loading optical drives do not have a manual eject option.

    The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.  Go to Product Repair.