Article ID : 00018700 / Last Modified : 03/29/2019Print

How to access technical support options from within the VAIO Care 7 application.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The VAIO Care™ 7 application provides several options for additional support:

    • Sony Electronics Forum - This is an open forum where users can share their thoughts or post a question related to their VAIO® computer.
    • Live Chat - This support option allows users to chat directly with a Sony® Technical Support agent.
    • Premium Services - This support option allows users to interact directly with a Sony Premium Service expert.
    • eSupport Web Site - This support option allows users to obtain information, documentation, software drivers and updates, or get answers online to a variety of issues and question specific to their Sony computer.
    • Manuals & specs - This option allows users to view the User Manual and Marketing Specifications for their VAIO computer.

    Follow these steps to access any of these additional support options:

    1. Click the Start button, click All Programs, and then click VAIO Care.
    2. In the VAIO Care window, click Contact & Support. Image
    3. In the Contact & Support screen: Image
      • Click Contact Sony to view the links to Live Chat, Premium Services, or to view the Remote Assistance and Phone Support contact numbers. Image
      • Click On the Web to view the links to the Sony Electronics Forum, the eSupport Web Site and Manuals & specs. Image

    NOTE: The Other Links section contains a link to the VAIO Easy Connect software, which can help you setup a wireless network connection. Image