If the VAIO® computer qualifies for a Windows 7 upgrade kit, the version of the Windows 7 operating system will match the version of the original preinstalled Windows Vista operating system. To determine if your computer model qualifies for a Windows 7 upgrade kit, visit the Sony® Windows 7 Web site at http://www.sony.com/windows7.
Due to Microsoft® guidelines for the Windows 7 operating system upgrade program, Sony can only provide the upgrade media that corresponds to the original operating system shipped with the computer.
For more information about this issue, contact Microsoft Services and Support using the following information:
- For non-technical issues such as purchasing, shipping and returns, send an e-mail to WAU@one.microsoft.upgrade.com. Please reference the e-mail message you received at the time of purchase for detailed customer support information.
- If you have technical issues upgrading the Windows Vista operating system to the Windows 7 operating system or need some help with your new edition of the Windows 7 operating system, contact a Microsoft Support Professional. To locate a Microsoft Support Professional, visit the Microsoft Web site at http://http://support.microsoft.com/common/international.aspx.