Article ID : 00030346 / Last Modified : 09/02/2020

Unable to connect Bluetooth headphones or speakers to a mobile device

    It's possible that headphones or speakers may be automatically connected to another previously connected audio device or the Bluetooth pairing isn't set correctly.

    You may need to disconnect or unpair the connected mobile device in order to pair the headphones or speaker to the mobile device you want to use.

    Check the Bluetooth connections between the devices

    If the headphones or speaker is connected with or paired to multiple devices, check the other device and disconnect the Bluetooth connection between that device and the headphones or speakers. Then try connecting with the desired audio device again. If you need assistance with disconnecting the Bluetooth connection on the other audio device, check the manuals for that device.

    Note: The headphones or speakers can be paired with multiple devices, but can't connect to two or more devices at the same time.

    side by side diagram of smartphone connected to two devices, but only having one Bluetooth connection at a time

    Pair (connect) using the Near Field Communication (NFC™) function

    To make a Bluetooth connection using the NFC function, touch the smartphone on the N-Mark of the headphones or speaker. The smartphone terminates the BLUETOOTH connection with the current device and connects with the headphones or speaker. Keep touching the headphones with the smartphone until the smartphone reacts.

    Note: Unlock the smartphone screen if it is locked.

    diagram of mobile device touching the N Mark on a pair of Bluetooth headphones

    Pair (connect) using a Bluetooth connection

    Separate articles are available to establish a Bluetooth connection between your smartphone and headphones or speaker.

    Troubleshooting