Article ID : 00149922 / Last Modified : 07/22/2019

Portable speaker volume doesn't increase

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The following situations may cause your portable speaker to output low volume even at the highest settings:

    • The volume of a device connected to the AUDIO IN terminal of the speaker is set to low.
      • Turn up the volume of the connected device.

      Note: Some models don't have an AUDIO IN terminal. Check your manual for model-specific information.  

    • The portable speaker battery level is low. The charge indicator on the speaker flashes slowly in orange if the speaker battery level is low.
      • To resolve the issue, turn off the speaker and charge the battery.

        Note: The built-in battery may run low when you use the speaker at a loud volume for a long period of time, even if you connect it to an AC outlet. As a result, the sound becomes low.