Article ID : 00167930 / Last Modified : 08/02/2019

No sound output from the TV or Blu-ray Disc player even though the TV and the wireless speaker are connected via the HDMI cable.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Check the following when there is no sound from the TV or Blu-ray Disc® player when connected via the HDMI® cable.

    NOTE: The suggestions listed in this article apply to the type of HDMI connection illustrated below.

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    • Make sure that the HDMI cable is connected to the HDMI port of the TV that is compatible with the Audio Return Channel (ARC) function.
    • Connect the HDMI cable firmly to the ports.
    • Make sure that the HDMI Consumer Electronic Control (CEC) of the TV is set to on.
    • If the HDMI indicator on the wireless speaker is flashing, turn on the TV, then disconnect the HDMI cable and connect it again.
    • Set the audio output setting of the TV and the devices such as the Blu-ray Disc player that are connected to the TV to Pulse Code Modulation (PCM).

      NOTE: For details on the settings of the TV or of the external devices that are connected to the TV, refer to their manuals. For Sony TVs and Blu-ray Disc players, specifications and operating instructions are available.