Article ID : 00020126 / Last Modified : 07/19/2019

Error: This accessory is not supported

    If you receive this message when connecting your Apple® device, but it is listed as a supported device, follow these steps to help resolve the issue:

    1. RESET (not power off) the Apple® device. For example, press the power and home buttons simultaneously for more than 10 seconds to RESET the Apple® iPod touch® portable player.
    2. If step #1 is not successful, carefully CLEAN both connectors (Docking Station and Apple device) with either of the following:
      • A vacuum
      • A hair dryer set to COOL.